HOW QUICKLY CAN MY ORDER ARRIVE?

All our products are finished or fully made on-demand after each order is placed. This can take anywhere from 2-5 business days depending on the product(s), size of order, and current order volume. Once your order is in handed off to the postal carrier, shipping can take another 3-7 business days.

* Please allow an additional 2-3 days for delivery during busy holiday season5

DO YOU OFFER EXPRESS SHIPPING?

We do not offer express shipping. But, to expedite customer wait times, it's not uncommon for items within a single order to ship separately ⸺ at no addition charge!

CAN I PICKUP MY ORDER DIRECTLY FROM YOU?

We're a Kansas City-based company, but unfortunately in-person pickups are not possible as we are an online retailer only and do not have a physical retail shop. All orders are shipped directly from our production partner's fulfillment centers to the customer.

DO YOU OFFER RETURN OR EXCHANGES?

All products are made to order and all sales are considered final! For this reason, we ask that you carefully review all provided information on each product page before ordering.

However, if you've received an incorrect item or an item that is defective due to production error, please contact us within 30-days from purchase to file a claim for a refund or exchange.

Click here to see if your order qualifies acording to our policies.

🚨 WARNING: Do NOT ship any items back to KC Swag or any of it's fulfillment centers without authorization! KC Swag is NOT responsible for any non-sanctioned returns to KC Swag or its affiliates without approval.

CAN YOU MAKE ME A CUSTOM OR BULK ORDER?

Yes, if you're looking for custom bulk or small-batch orders for a corporate outing, fundraiser, family retreat, memorable occasion, summer softball team, bridal-party, or just personal interest, we can help! We can apply your print-ready design on in-demand apparel, accessories, home goods, or promotional products.

Need a custom design? No problem. For an added fee our design team will whip up a personalized design just for you and your needs.

* If you did not find the answers you're were looking for please contact us for more information.

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