FREQUENTLY ASKED QUESTIONS
HOW QUICKLY CAN MY ORDER ARRIVE?
All our products are made to on-demand after an order is placed, and take anywhere from 3-10 business days to produce, depending on the product(s), size of order, and seasonal demand.
Once your package is in possession of the shipping carrier, the time it takes to reach the buyer's doorstep or mailbox is usually 3-7 business days.
Please allow an additional 3-5 business days for delivery during the busy holiday seasons.
DO YOU OFFER EXPRESS SHIPPING?
Sorry, we do NOT offer express shipping as an option.
But, to expedite customer wait times, it's not uncommon for items within a single order to ship separately ⸺ at no addition charge!
After each item is shipped, a confirmation email is sent with tracking information and will be updated throughout its journey to the door or mailbox.
CAN I PICKUP MY ORDER DIRECTLY FROM YOU?
Unfortunately, we do NOT offer, or have the ability to offer, in-person pickups. We are strictly an online retailer and do not have a physical retail shop.
We are a Kansas City-based company, but all orders are shipped directly from our production partner's fulfillment centers and not our local KC office.
HOW CAN I TRACK MY ORDER?
Once a purchase has been fulfilled and ready to be shipped, the customer will be updated on the order status. This email will contain the tracking number links and 'need to know' information provided by the shipping company.
You may also use our website's green Help Bubble (lower right corner of screen) to track your package.
HOW DO I RETURN OR EXCHANGE MY PURCHASE?
All products are made to order and all sales are considered final!
For this reason, we ask that you carefully review all provided information on the product's page, such as product features and size charts before ordering.
If you've received the incorrect item or an item that is defective due to manufacturing error, please CONTACT us within 14 DAYS after delivery for an exchange or refund if deemed worthy. Click here to see if your order qualifies.
🚨 WARNING: Do NOT ship any items back to KC Swag or any of it's fulfillment centers without authorization! KC Swag is NOT responsible for any non-sanctioned returns to KC Swag or its affiliates without approval.
HOW CAN I LEAVE A PRODUCT REVIEW ON YOUR STORE?
Approximately 2-weeks after an order is delivered, all buyers will receive an email requesting honest impressions of our products.
You may also visit the product page on our website and click the WRITE A REVIEW button located in the review section of the page.
WHERE CAN I FIND DETAILED PRODUCT INFORMATION?
For product information ⸺ look no further than our product pages.
At the top of every product page you'll find the product images accompanied by the title and price. You will also see all the variants, such as color and size options available.
Below the beautiful product description, you will find a plethora of useful information at your fingertips ⸺ including the product's special features, a size chart for precision shopping, and care instructions to get the best out of your purchase.
If you do not find the information you are looking for please contact us for more assistance.
DO YOU SELL PLUS-SIZE APPAREL?
We understand, people come in many shapes and sizes, that's why we do our best to offer a wide range of options for our shoppers.
We are always looking to expand our horizons and make more customers happy, so keep an eye out for future installments of product options!
DO YOU OFFER CUSTOM ORDERS AND BULK PRICING?
YES, we offers bulk pricing for LARGE orders when a single product count of 60+ UNITS (multiple variants allowed) are sold within the same transaction.
If you're looking for custom swag for a... corporate outing, fundraiser, family retreat, memorable occasion, summer softball team, or bridal-party event? We can print YOUR design or for a SMALL FEE our design team can whip up a look just for you and your occasion.
HOW DOES COVID EFFECT YOUR STORE?
Since the 😷 COVID pandemic hit, it's affected all fields of business. All service providers rely on supply chains to efficiently and successfully run their operation selling goods. Ours has stabilized due to great supply partners and fulfillment centers.
When it comes to shipping... we're glad to see the parcel industry adjust and survive the scary times. However, as valent as they've been, delays still occured occasionally.
That's why, as long as COVID mandates & procedures are still in-place around the world, we suggest being patient and alotting for an additional 1-3 business days to your delivery time.