30-DAY CLAIM POLICY*

Due to our on-demand production practice, all sales are considered final!

However, if your purchase arrives in a faulty state do to production error or you receive an incorrect item, you may submit a refund or exchange claim, along with photographic proof of the issue.

If deemed worth, you may receive a same-item or correct-item replacement, or a refund.

* KC Swag does not permit returns, refunds or exchanges for "change of mind" or incorrect product sizes or colors purchased.

SUBMIT A CLAIM

To be eligible for a refund or exchange:

  • Item(s) must be in the same condition as received, unused and/or unwashed.
  • Item(s) must be faulty or damaged due to manufacturing or production process.
  • Item(s) must be incorrect or different than the item(s) purchased at checkout.

* Item(s) damaged during the shipping process will be permitted an exchange or refund on a case-by-case bases after review.

PHOTOGRAPHIC PROOF

Claims must be submitted with detailed photographic evidence. Including, a picture of the whole item, as well as detailed closeups of the issue. All submitted evidence will weigh the review of the claim by our quality control team.

Non-refundable items:

  • Any item not in its delivered condition.
  • Any item that has surpassed more than 30 days since purchase.
  • Downloaded products, such as gift cards, vouchers, promo codes, or store credit.
  • Any item(s) ruled to be manufactured within industry standards, such as size and fit.
  • Any item(s) broken or missing parts due to shipping* errors or mistreated package handling.

* Exceptions may be permitted, but contact with Shipping Provider must be documented prior to submitting a claim with KC Swag.

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